Strategy Session
Mark Atterbury
Bayleys St Heliers
Your Niche · Social Media Strategy Discussion · Bayleys St Heliers

Where things
are at, and
where we'd go.

Built on the Auckland-wide Bayleys social strategy and shaped specifically around your office, your team and the Eastern Bays. This is our recommendation, and a conversation to make it yours.

Let's get into it
01 / Our Approach

Bayleys brand. St Heliers soul.

The Auckland-wide Bayleys social strategy gives us a strong framework to work within. Our job is to take that framework and make it feel unmistakably like the St Heliers office, the location, the team and the community you're part of.

★ Where things are at

A strong foundation.
Now let's build on it.

The page has been kept active and consistent with national Bayleys collateral, which keeps the brand present and professional. What we want to layer on top of that is content specific to St Heliers, the team, the results, the local community and the Eastern Bays as a place to live. That's what turns a page that looks like a Bayleys page into one that feels like your office.

★ What's working

Consistent and on-brand

Facebook at 1.5K followers, Instagram active with 301 posts. The page is established, the brand is present and there's an audience already there. A great base to build from.

★ The next layer

Team, community and local content

National collateral will continue to play a role, but the opportunity now is to balance it with content that's specific to this office. The agents, the results, the Eastern Bays lifestyle and the community the team is part of every day.

★ Location is the brand

Tamaki Drive. Rangitoto. The Bays.

St Heliers has one of the most distinct locations of any Bayleys office in Auckland. The lifestyle, the scenery and the community are a content advantage we can lean into more to make the page feel genuinely local.

02 / The Five Pillars

The framework we work within.

The Auckland-wide Bayleys strategy is built on five content pillars. Every branch follows this framework. What makes St Heliers different is how we fill each one with your agents, your listings and your corner of Auckland.

01

Brand

  • Office promotions and news
  • National Bayleys collateral, localised
  • Events and award nights
  • Celebrating the office and the team
02

Property

  • Weekly open homes carousel
  • Fortnightly new listings carousel
  • Fortnightly sold carousel
  • Agent property videos shared and collaborated on
  • Feature listings for standout homes
03

People

  • All 15 agents featured regularly
  • Achievement-based spotlights
  • Team moments and culture
  • New agent announcements and milestones
  • Client stories and testimonials
04

Insights

  • Eastern Bays market commentary
  • What's selling and why
  • Agent knowledge and expertise
  • Content that builds local authority
05

Local

  • St Heliers village and waterfront
  • Rangitoto and coastal scenery
  • Eastern Bays lifestyle content
  • Community events and causes
  • Why people love living here
03 / Agent Strategy

15 agents. 15 stories.

One of the biggest opportunities on the St Heliers page is the team. People list with people they know and trust. The more we build individual agent profiles through the office page, the more the page becomes a genuine lead generation tool.

★ The strategy

Profile every agent.
Let the results do the talking.

We want every agent on the team to feel visible on the page. Achievement-based spotlights as results happen is the most natural and effective format. A strong sale in Glendowie, a quick turnaround in Mission Bay, a happy vendor in St Heliers these are the posts that get reshared, get commented on and reach new audiences. The more an agent sees themselves featured, the more they engage. The more they engage, the more the page grows.

★ How we'll feature agents

Achievement-based spotlights

  • Sold result post with agent name, suburb and a line on the result
  • New listing post with agent name front and centre
  • Milestone celebrations: anniversary, award, personal achievement
  • Short profile posts who they are and why they work in this area
★ The reshare effect

Why this multiplies reach

When an agent reshares a post featuring them to their personal page, the office page reaches their entire follower network people who likely know the agent but may not follow the office page. For a team of 15, this is the most powerful organic growth tool available. We'll make the content worth resharing.

★ Agent tagging

Handles we have on file

We've already pulled social handles for 9 of the 15 agents. Naomi Daniel, Mel Evans, Paula Halford, Amber Huang, Fraser Meads, Theresa Moors, Kellie Moyle, David Nightingale and Mitch Owens all have confirmed Instagram handles. We'll confirm the remaining six in the onboarding form.

★ Client stories

The most powerful content you're probably not using enough

A real vendor story carries more weight than any listing post. We want to build a simple process to capture these as they happen. A short message from a happy client is enough to work with.

04 / Content Ideas

Content series worth building.

Ideas specific to this office, this team and the Eastern Bays to layer alongside the existing national content. Each one is a series that builds value over time. Starting points to discuss and shape together.

Property

Property

Sold in the Eastern Bays

A consistent sold post format with a one-line story. Suburb, result, agent. Builds proof week by week. Within a month the feed becomes a record of results across the patch.

Property

Professional reels collaboration

Agents commissioning professional property reels through their photography companies collaborate with us to share through the office page. Their investment, amplified.

Property

Feature listing

Standout homes get their own post rather than a standard carousel slot. Strong photography, a compelling location, a notable result. Editorial feel.

People

People

The result behind the result

A short story from the agent behind a strong sale. Not just the result what made it happen. Written in their voice. The kind of content a potential vendor saves and remembers.

People

This is my patch

Each agent speaks to the suburb or street they know better than anyone. Specific, credible, personal. Rotates through the whole team over time and builds individual profiles naturally.

People

Client story

A real result from the vendor's side. One quote, one agent, one suburb. Short enough to read in ten seconds. More convincing than any listing post. Can we build a process to capture these as they happen?

People

One question, one agent

A rotating format where each agent answers one unexpected question about the area or their work. Short, shareable, reveals personality. Every agent gets a moment. Every agent reshares it.

Insights

Insights

Eastern Bays market insights

Posted when there's something genuinely worth saying, not on a fixed schedule. Sourced directly from agents on the ground. A short quote from someone who just sold in the area lands far better than a national stat.

Insights

Agent knowledge

Short, specific observations from agents about the market or the area. A quote-style graphic or a well-written caption. Builds individual credibility and positions the office as the local experts.

Local

Local

Life in the Eastern Bays

Content tied to a specific moment, place or season in the area. The village, the waterfront, the Rangitoto crossing. Always intentional, always specific to this patch. Not a generic coastal lifestyle shot.

Local

Suburb in focus

A post dedicated to one suburb. What makes it special, what's been happening there, who on the team knows it best. Rotates through St Heliers, Mission Bay, Kohimarama, Glendowie and Orakei.

Local

Community moments

Events and causes the office gets involved in. Pink Ribbon, local school events, anything the team actually shows up for. What's in the calendar for the next quarter?

05 / The Rhythm

Three posts. Every week.

The BUILD package gives us three posts per week across Facebook and Instagram. Here's how we'd distribute them across the week and rotate through the five pillars to keep the content varied and purposeful.

Slot Post Type Pillar Why this slot
Tues / Weds Sold or new listings carousel
Alternating fortnightly
Property Mid-week is when vendors are thinking and researching. A strong result or new listing lands in front of them at the right moment.
Friday Open homes carousel
Every week without fail
Property Sets the weekend up. Drives foot traffic. Weekly proof the office is active and every agent is moving.
Rotating Brand / People / Insights / Local
Rotating across the four remaining pillars
Varies The trust-building slot. Keeps the feed from becoming a pure listings board and builds the brand, the team and the local authority over time.
★ How the rotating slot works

Four pillars.
One slot. Rotating every week.

The third post each week rotates through Brand, People, Insights and Local content. Over a month, the feed has covered every pillar agents have been featured, local content has run, a market insight has gone out and the brand has been reinforced. Nothing gets stale. Nothing gets skipped. We'll build the content calendar month by month so you always know what's coming.

↳ To Discuss

A few things to shape the plan.

A few things we want to hear from you on before we finalise the content plan and build out the first month. These aren't tick-box questions, they're conversation starters to make sure we build something that genuinely works for the office.

★ Two goals beyond follower numbers

Consistency and an agent page
that actually works for the team.

The St Heliers page doesn't currently have a consistent rhythm or identity. That's the first thing we fix. Beyond that, the goal is to make this page genuinely useful for every agent on the team. Regular spotlights, results posts and resharing agent content to stories builds each agent's profile and shows the depth of expertise across the whole office. A page the team is proud of and actively participates in is a page that grows.

Vision and positioning

01
What does success look like in 6 months?

More vendor appraisals, agents getting direct enquiries, stronger name recognition in the Eastern Bays? Or all three? Getting clear on this shapes everything we prioritise.

02
First impression what do you want people to feel?

If someone lands on the page cold right now, what should they walk away thinking? You're right on Tamaki Drive looking out to Rangitoto, at the heart of the village. How central do you want the Eastern Bays lifestyle to be to what we build?

03
What's the St Heliers point of difference?

What does this office do that no other agency in the Eastern Bays can genuinely say? The answer to this sits at the core of every piece of content we create.

Visual tone

04
Premium and architectural, warm and coastal, or community-driven?

The Eastern Bays can support all three. What feels most true to this office and this team? It's worth deciding on upfront so every post feels consistent.

05
Any pages you look at and think "that's the vibe"?

Real estate or otherwise, anywhere in the world. Even a rough reference gives us something to work toward visually.

Content and agents

06
Sold posts price shown or result only?

Price shown, or suburb and result only? A positioning decision as much as a practical one. Showing prices signals confidence. Worth deciding on upfront.

07
Agent spotlight format

Achievement-based as strong results come in, a regular rotation so every agent appears consistently, or a mix of both? We'd lean toward a mix rotate profiles, lead on results as they happen.

08
Market insights who are the voices?

Which agents have the depth of local knowledge and the confidence to be quoted on what's happening in the Eastern Bays? We want to spread this across the team, not just one person.

Planning and admin

09
Any team news in the first 3 months?

New agents joining, awards, milestones, events the office is involved in. Anything coming up we should be planning content around from the start.

10
Community and local what's coming up?

Any events, causes or local moments in the next quarter we should plan around? Pink Ribbon, school events, anything the office gets involved in.

11
Approvals who and how?

Who needs to see and approve content before it goes live? Is that you, or someone else on the team? All scheduling runs through Metricool on our end.

★ What happens after this meeting

Strategy signed off this week.
First posts live w/c 18th May.

Once we've worked through this together, we'll finalise the strategy and content plan for sign-off this week. From there we build out month one every post mapped, every pillar covered, every agent scheduled to appear. The goal is to have the first posts live the week of 18th May. Looking forward to building something the whole team is proud of.